Luís Purificação

Managed end-to-end customer order lifecycle utilizing Cisco Commerce Workspace (CCW), ensuring seamless processing from configuration to delivery.

Ensured accurate configuration, pricing, and quoting of Cisco products and services, maintaining high standards for transactional integrity.

Collaborated effectively with account management, sales, and partner teams to facilitate sales operations and deal registrations, enhancing inter-departmental synergy.

Troubleshot and resolved order-related issues, coordinating with internal and external stakeholders to validate orders and ensure timely shipment.

Supported four companies in Lisbon and Porto as an independent consultant, specializing in ERP software implementation and optimization.

Leveraged expertise in ERP software, building upon prior experience in Mozambique where systems were implemented from the ground up.

Developed and implemented Python-based automation solutions, transforming manual, error-prone processes into streamlined and efficient workflows.

Tailored each engagement to specific client needs and infrastructure, ensuring seamless integration and significant improvements in operational efficiency.

Provided key business data insights to management, enabling informed decision-making across operations.

Automated all previously manual data insight processes using Python, significantly enhancing efficiency and accuracy.

Optimized resource planning for GM's multilingual service center, which comprised 80 advisors supporting 21 languages and representing the largest overhead in the UK business.

Applied Poisson's distribution model to simulate advisor availability across 98 language combinations, refining schedule design to achieve consistent multilingual service quality and optimizing total staffing hours, leading to significant cost reductions in unutilized labor.

Led a 3-database synchronization project for stock management between the head office in Maputo and three warehouses (Tete, Nampula, Beira branches) in collaboration with Primavera's ERP development team.

Created fully dynamic, automated reports from SQL Server providing real-time information on sales (by clients, activity, product family, brands, products) and procurement, measured weekly, monthly, quarterly, and annually.

Managed user rights and profile administration, ensuring system integrity and data security.

Established working methods, control procedures, and credit limit protocols based on client history and outstanding payments, including special scope for major wholesalers (e.g., Shoprite, Retail Master), enhancing financial control and operational efficiency.

Integrated the subscriptions department, streamlining operations for one of Portugal's leading media players.

Developed an application for digital sales control and reporting across 9 magazines, enhancing oversight and analysis capabilities.

Enabled dynamic financial analysis and subscription validation by country, utilizing SAP Media for comprehensive reporting and control.

Created several tools for the automatic production of distribution files, significantly improving efficiency and reducing manual effort.

Established commercial contacts in the United Kingdom, Swedish, Spanish, and French markets, expanding the company's international reach.

Negotiated contracts and purchase conditions with suppliers and freight carriers, optimizing procurement and logistics.

Planned and implemented efficient administrative workflows, enhancing operational organization.

Spearheaded the entire implementation of Sage Enterprise Resource Planning software, ensuring successful system integration and adoption.

Managed the development of an electronic directory for electric and electronic products for a sector association in Portugal, overseeing requirements analysis and software selection.

Conducted presentations at national events, promoting the association's initiatives and fostering community engagement.

Provided consultancy services for EAI (Enterprise Application Integration) within the manufacturers and importers community, automating data export and online purchase order integration.

Coordinated a centralized payment project for a Cooperative, managing EDI exchanges via General Electric's VAN and coordinating software installation and training for supplier communities.